ARSON CHARGES. >>> A SYMBOL OF EVERLASTING LOVE AND COMMITMENT. A BOND BETWEEN A HUSBAND AND A WIFE. ENGAGEMENT AND WEDDING RINGS ARE MORE THAN JUST A FINANCIAL INVESTMENT. SO WHEN A HOUSTON COUPLE CONTACTED CHANNEL 2 INVESTIGATES, ANGRY THAT THEIR DIAMOND RING HAD BEEN ALTERED, OUR AMY DAVIS STARTED TO DIG. AND SHE DISCOVERED COMPLAINTS FROM ACROSS THE COUNTRY AGAINST A MAJOR JEWELRY CHAIN ACCUSED OF SWAPPING DIAMONDS FOR CHEAPER ONE ONES. TONIGHT SHE REVEALS WHAT SHE IS UNCOVERED AND THE STEPS TO MAKE SURE THIS DOESN'T HAPPEN TO YOU. >> THEIR RELATIONSHIP, HIS PROPOSAL, HER WE HAD RING. >> IT WAS PRETTY MUCH KIND OF WHAT I HAD PICTURED OR IMAGINED GROWING UP AS A LITTLE GIRL. >> Reporter: PICTURE PERFECT, BUT SIX WEEKS BEFORE THE BIG DAY, DOCTORS DIAGNOSED HER WITH HODGKIN'S LYMPHOMA. AFTER SEVEN MONTHS, SHE BEAT CANCER. SOPHIE NEED HER WEDDING BAND AND ENGAGEMENT RING RESIZED. SHE SAYS K. JEWELERS WHERE AARON PURCHASED THE SET SAID THEY COULDN'T BE ALTERED, SO WOULD REPLACE THEM WITH TWO NEW ONES. >> I WAS VERY WHAT'S. >> Reporter: A FEW WEEKS LATER, SHE PICKED UP HER NEW RINGS AT THE GALLERIA STORE.
>> IT WAS NICE TO WEAR A RING. >> Reporter: IT WASN'T UNTIL SIX MONTHS LATER WHEN SHE DROPPED INTO ANOTHER KAY JEWELERS HAVE TO HAVE IT CLEANED AND INSPECTED AS REQUIRED THAT SHE WAS ALERT TO DO A HUGE PROBLEM BY A STORE EMPLOYEE. >> SHE ASKED ME, DO YOU KNOW ABOUT YOUR CENTER STONE? I LOOKED AT HER, LIKE WHAT ABOUT IT? SHE SAID, IT'S FAKE. >> Reporter: FAKE. WORTHLESS. EVEN THOUGH AARON SHELLED OUT $6,500 FOR THE RING JUST TWO YEARS PRIOR. WHAT'S WORSE, KAY JEWELERS CLAIMS AARON CAME IN MONTHS EARLIER WITH THE CENTER STONE MISSING AND ASKED THEM TO PUT IN A FAKE CUBIC SIR CONE I CAN'T, SAYING HE COULDN'T AFFORD ANOTHER.
>> I DON'T KNOW IF IT WAS IN THE FACTORY THEY'RE TRYING TO COVER UP FOR SOME CROOKED BUSINESS THAT'S GOING ON. >> Reporter: ROAD BECAUSE HE SAID THE KAY JEWELERS HE PURCHASED GUARANTEED THE STORE WI REPLACE IT IF IS CHIPS OR IS LOST. >> WHAT I THINK IS HAPPENED IS THEY BASICALLY SWAPPED DIAMONDS. >> Reporter: THEY'RE NOT ALONE. ON FACEBOOK, FRUSTRATED CUSTOMERS ARE POSTING TO A PAGE CALLED BOYCOTT KAY JEWELERS.
KAY IS OWNED B SIGNET JEWELERS. THIS WOMAN SAYS SHE DISCOVERED HER DIAMOND WAS REPLACED WITH A CHEAPER STONE. THIS WOMAN TOLD ME THE SAME THING HAPPENED TO HER. AND THIS WOMAN'S ENTIRE RIN DISAPPEARED. >> MANAGEMENT IS AT FAULT. >> Reporter: THIS IS AN INDEPENDENT JEWELRY APPRAISER IN HOUSTON. >> AS SOON AS THEY HEARD ABOUT IT, THEY SHOULD HAVE GONE IN AND TIGHTENED UP THE INTAKE AND OUTGOING OF REPAIR JOBS.
>> Reporter: WE DO KNOW IN EACH INSTANCE THAT A CUSTOMER CLAIMS A RING WAS LOST OR A DIAMOND SWAPPED, THE JEWELRY WAS SENT OUT OF THE KAY STORE FOR REPAIRS. AND WHEN THAT HAPPENS, EMPLOYEES SHOULD CHECK THE STONES BEFORE THEY LEAVE THE STORE UNDER A MICROSCOPE AND IMMEDIATELY WHEN THEY GET BACK. >> THEY SHOULD MAKE A SKETCH OF THE INCLUSIONS IN THE DIAMOND. THAT WAY WHEN IT COMES BACK, THEY'LL MAKE SURE THOSE INCLUSIONS ARE STILL IN THE DIAMOND. >> Reporter: IF YOUR DIAMOND COMES WITH A GEMOLOGICAL OR GSI CERTIFICATE, THE STONE HAS A NUMBER INSCRIBED ON IT.
GORDON SAYS YOU SHOULD ASK TO SEE YOUR DIAMOND UNDER THE MICROSCOPE, TOO, WHEN YOU LEAVE IT AND THEN WHEN YOU PICK IT UP AGAIN. LOOK FOR THAT GSI NUMBER AND IF THERE ISN'T ONE, LOOK FOR AND NOTED ANY INCLUSIONS OR FLAWS ON THE DIAMOND. KAY JEWELERS DID EVENTUALLY REPLACE THE STONES OF EACH OF THESE WOMEN AFTER THE CHAIN SAID IT INVESTIGATED THEIR CLAIMS. SOPHIE AND AARON STILL HAVE TO TAKE THE RING TO KAY FOR BIANNUAL INSPECTION, BUT WILL BE MORE CAREFUL. >> WE'LL DEFINITELY BE TAKING IT AND WATCHING THEM. IT WON'T BE DROPPING IT OFF OR ANYTHING LIKE THAT. >> Reporter: GETTING YOUR RING APPRAISED BY AN INDEPENDENT THIRD PARTY IS ALWAYS A GOOD IDEA AND YOU CAN ALSO BUY INSURANCE INDEPENDENTLY INSTEAD OF THAT STORE WATERS.
MOST JEWELRY STORES WILL CLEAN YOUR JEWELRY FOR YOU ANY TIME FOR FREE WHEN YOU TAKE IT IN..
